With alerts you can easily tell whether an entity (the target for the notification) has one or more conditions associated with it:
- If yes, its health status indicator on the selected index (APM, Browser, etc.) will be color-coded to the current state. To view a summary of current alert violations, mouse over its health status indicator.
- If no, its health status indicator on the selected index will appear grey.
To learn more about how conditions and policies work together, see Introduction to important concepts.
The health status indicator doesn't apply for:
Color-coded health status
The index automatically appears when you select the product from the New Relic menu bar. For example, to view the index of APM apps, go to one.newrelic.com, then click APM. The Applications index lists all APM product entities and their current health status.
|Green||The entity is operational. We are collecting data that you can view in the appropriate UI. No alert violations are currently reported for it.|
|Yellow||The entity is degraded. A warning threshold has been violated.|
A critical threshold has been violated:
The entity's status is unknown. We're not receiving alerts data for the entity. This could mean alerts are muted, not set up, or the reporting system is down.
Example: App without conditions
Here's an example of an app listed on the APM index that is not associated with any conditions. Its color-coded health status is light grey, which indicates no alert conditions are set up for that entity.
Follow standard procedures to add it to an existing condition or to create a new condition for it.
Example: App with conditions
Here's an example of an app listed on the APM index that is associated with one or more conditions. Its color-coded health status is green, because we are collecting data for it, and currently there are no Warning (yellow) or Critical (red) violations.
To view the index listing currently open incidents across all products, not just this entity, select View all violations.